Terms of service

TERMS OF SERVICE — LITTLE TEALS

  1. About us

Little Teals operates littleteals.com and sells home accessories and gifts.

Legal seller: Daniel Mathieson trading as Little Teals.
Business address: 33 lindbeck road blackpool fy44ue.
Contact email: littleteals0@gmail.com.

These terms apply to consumer purchases through our website. Nothing in these terms limits your statutory consumer rights.

  1. Products

We aim to describe and photograph products accurately. Natural materials such as wood may vary in grain and colour, and screens may display colours differently. These variations do not affect your right to receive goods that match their description and are of satisfactory quality.

Please check the dimensions, materials and care information before ordering.

  1. Prices and payment

Prices are displayed in pounds sterling unless another currency is clearly shown. Prices include applicable taxes. Delivery charges and the total payable are displayed before you submit your order.

Payment is taken using the payment methods available at checkout.

If we discover a pricing or description error affecting your order, we will contact you before proceeding. We will not charge a higher price without your agreement.

  1. Orders

Please provide accurate contact and delivery details.

An order acknowledgement confirms that we have received your order. We accept your order when we send confirmation that it has been dispatched.

If we cannot accept an order, for example because an item is unavailable or payment cannot be processed, we will inform you and refund any payment taken for that order.

  1. Delivery

Available destinations, delivery charges and estimated delivery times are shown before purchase. We will contact you if we become aware of a significant delay.

Unless we agree otherwise, goods will be delivered within 30 days of accepting your order.

Some products are dispatched directly by our fulfilment partners. Little Teals remains responsible to you for your purchase and customer service.

Goods remain our responsibility until they are received by you or someone you nominate, subject to any statutory exception for a carrier you independently appoint.

  1. Cancellation and change-of-mind returns

For our standard products, you may cancel without giving a reason from placing your order until 14 days after delivery. Where goods from one order arrive separately, this period starts after delivery of the last item.

Tell us by emailing littleteals0@gmail.com or sending another clear cancellation statement to our business address. You do not have to use a particular form or obtain our approval to exercise this right.

After notifying us, send the goods back within a further 14 days. Contact us for return-routing instructions; do not assume the dispatch address is the return address.

You pay return postage for change-of-mind returns. We do not charge a restocking fee. You may inspect goods as you would in a shop; we may deduct for diminished value caused by handling beyond what is necessary to check them.

For a full cancellation, we refund the standard outbound delivery charge. Any extra paid for premium delivery is not refundable.

Refunds use your original payment method unless agreed otherwise and are made within 14 days of receiving the returned goods or evidence that you sent them back, whichever is earlier.

Any more generous return promise made when you purchased will be honoured.

  1. Faulty, damaged or incorrect goods

Email littleteals0@gmail.com if your goods arrive damaged, are faulty or do not match your order. Include your order number and details of the problem; photographs can help where available.

We will provide the refund, repair or replacement required by consumer law and cover reasonable return costs where we are responsible.

The change-of-mind return window does not restrict your statutory rights concerning faulty or misdescribed goods.

  1. Privacy

Our Privacy Policy explains how we collect and use personal information, including information needed to process payments and arrange delivery.

  1. Responsibility

We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill.

We do not exclude liability for fraud, death or personal injury caused by negligence, or any responsibility that cannot legally be excluded.

  1. Complaints

Please send complaints to littleteals0@gmail.com, including your order number where relevant. We will investigate and work with you to resolve the issue.

  1. Changes and applicable law

We may update these terms for future purchases. The terms in force when you place your order apply to that purchase.

These terms are governed by the law of England and Wales. Consumers elsewhere retain any mandatory protections and rights to bring proceedings in their home jurisdiction.

  1. Optional cancellation form

To: Little Teals, at the business address or email above.

I give notice that I cancel my contract for the following goods:

Goods:
Order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature, only if submitted on paper:

You may use this form, but it is not compulsory.