Shipping policy
SHIPPING POLICY — LITTLE TEALS
Delivery areas
We currently offer delivery to eligible addresses in England, Wales, Scotland and Northern Ireland.
Delivery is available only where checkout offers a shipping option for your address and basket. We do not currently offer delivery to the United States or other international destinations.
Shipping charges
• England and Wales: £3.95 per eligible order.
• Scotland and Northern Ireland: £9.95 per eligible order.
The applicable delivery charge is displayed at checkout before payment.
Our current shipping options cover eligible baskets up to 1 kg shipping weight. If your basket exceeds this limit or no delivery option appears, contact littleteals0@gmail.com before ordering.
Highlands, islands and remote addresses
Delivery availability and supplier charges for remote destinations are still being confirmed. If you live in the Scottish Highlands, on an island or in another remote area, please contact us before ordering so we can confirm service availability and the total delivery price.
We will not add a delivery surcharge after purchase without your agreement.
Delivery times
Estimated delivery is 3–9 working days from placing your order. Working days exclude weekends and bank holidays.
This is an estimate, not a guaranteed arrival date. If we become aware of a significant delay, we will contact you. Your statutory rights concerning delayed or undelivered orders are unaffected.
Dispatch and tracking
Our products may be dispatched directly by our fulfilment partners. Little Teals remains your point of contact and is responsible for resolving delivery problems.
Where tracking is available, we will provide the tracking details after dispatch. Items may arrive separately; we will not charge additional postage for split deliveries after checkout without your agreement.
Delivery details
Please check your delivery address carefully before completing your order. If you notice an error, email littleteals0@gmail.com as soon as possible.
We will try to arrange a correction, but changes may not be possible once an order has been dispatched. Any proposed redelivery charge will be explained and agreed with you first.
Late, missing or damaged deliveries
If your order has not arrived within the estimated delivery period, tracking shows a problem, or an item arrives damaged or incorrect, email littleteals0@gmail.com with your order number and details.
For damaged items, photographs of the item and packaging can help us investigate, where available. You do not need to resolve the issue directly with our supplier or courier.
Returns
Please see our Returns and Refunds Policy for cancellation rights, return instructions and information about return postage.
Contact
For delivery enquiries, email littleteals0@gmail.com.